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Digital Capability & BI Specialist

Operations Johor Bahru Full-time Malaysia

Job Description

Main Purpose

The Digital Capability & BI Specialist develops, implements and sustains plant competency development programs and digital solutions to improve workforce capability, operational performance and continuous improvement. The role works closely with Operations, HR, Engineering and CI teams to identify capability gaps, deploy digital use cases and support strategic business initiatives.

 

Direct Link to KPI's

Delivering team/area Key Performance Indicators (KPI) linked to the Compelling Business Need (CBN) in Safety, Quality, Delivery, Cost and Engagement through capability building, digital transformation and continuous improvement initiatives.

 

Safety, Health and Environment

• Drive a strong Safety, Health & Environment culture and role model safe behaviors.

• Ensure compliance with SHE policies, PPE requirements, and safety standards.

• Conduct BOS and OFS activities according to plant requirements.

• Support competency development related to SHE and operational excellence.

 

Quality

• Promote and support a strong quality culture across all functions.

• Ensure training and competency programs align with quality management requirements.

• Support capability building initiatives that strengthen product quality and compliance.

 

Leadership & Capability Development

Competency Management

• Own and manage the plant competency management system, including competency matrices, skills assessments, and gap closure plans.

• Develop and monitor competency KPIs to ensure workforce capability requirements are achieved.

• Partner with HRBP, CI Manager, and functional leaders to establish and implement standardized competency development programs.

• Drive Train-the-Trainer programs and capability-building initiatives across the plant.

• Support workforce flexibility through multi-skilling and cross-functional development.

• Lead competency development in Continuous Improvement methodologies, including:

  • Root Cause Analysis (RCA)
  • Kaizen
  • SMED
  • 5S
  • Problem Solving
  • Autonomous Maintenance
  • Basic Six Sigma tools

• Own the plant idea generation and improvement suggestion system to strengthen CI culture.

• Lead selected capability-building and loss-reduction projects linked to MOS priorities.

 

Digital & Data Leadership

• Promote digital transformation and data-driven decision making across the plant.

• Act as local champion for Business Intelligence (BI), analytics, and digital solutions.

• Collaborate with plant teams, Digital Engineering, IT/OT, and central digital communities to identify and deploy digital use cases.

• Support digital capability development and digital literacy across all plant functions.

• Actively benchmark and share best practices with internal and external stakeholders.

 

Delivery & Continuous Improvement

Digital Solutions & Business Intelligence

• Develop, implement, maintain, and improve digital solutions including:

  • Power BI dashboards
  • Automated reporting
  • Applications and workflow solutions
  • Data visualization tools
  • Analytics and optimization models

• Drive intelligent automation initiatives including RPA and workflow automation.

• Support implementation of predictive analytics and machine learning use cases where applicable.

• Act as Product Owner for local digital solutions and ensure sustainability of deployed tools.

• Create training materials, user guides, and documentation for digital solutions.

 

Project & Stakeholder Management

• Lead digital and capability projects using agile project management principles:

  • Requirement gathering
  • Solution evaluation
  • Design and testing
  • User training
  • Deployment and sustainment

• Work closely with MOS Pillars, Operations, Engineering, Quality, Supply Chain, HR, and CI teams to identify improvement opportunities.

Support Kaizen events and continuous improvement workshops through data analysis and capability development.

 

Systems & Reporting

• Serve as Super User for competency management and digital learning systems.

• Maintain competency records, training databases, digital dashboards, and KPI reporting.

• Monitor training effectiveness and digital solution performance through agreed KPIs.

• Provide regular reporting and insights to support business decision-making.

 

Cost & Business Performance

• Support delivery of the plant's CBN, AOP, and VCP objectives through capability building and digitalization initiatives.

• Identify opportunities for cost reduction, productivity improvement, and operational efficiency through data analytics and workforce capability enhancement.

• Manage relationships with external training providers and digital solution partners to ensure value delivery.

Qualifications

Education:

  • Bachelor's Degree or higher in Engineering, Information Technology, Data Analytics, Manufacturing, Industrial Engineering, Business Administration or related disciplines.
  • Fluent in local language and proficient in English (written and spoken).

Experience:

  • Minimum 3-5 years of experience in Manufacturing, Continuous
  • Improvement, Learning & Development, Digital Transformation,
  • Business Intelligence or related functions.
  • Strong communication, facilitation and stakeholder management
  • Skills with the ability to engage both shopfloor and management teams.
  • Experience in competency management, training coordination, capability building and learning system administration.
  • Experience in manufacturing operations and Continuous
  • Improvement methodologies.
  • Knowledge of Manufacturing Operating System (MOS), Lean
  • Manufacturing, Kaizen, 5S, Root Cause Analysis, Problem Solving and Autonomous Maintenance.
  • Experience in developing and delivering training programs, Train-the-Trainer initiatives and competency assessment frameworks.
  • Demonstrated experience in implementing digital solutions and data-driven improvement initiatives within a manufacturing environment.
  • Proficient in data visualization and reporting tools such as Power BI, Grafana and Azure Data Explorer.
  • Experience with Microsoft Power Platform (Power Apps, Power
  • Automate, Power BI) and workflow automation solutions.
  • Strong analytical and problem-solving skills with the ability to translate business requirements into practical digital solutions.
  • Understanding of manufacturing data structures, databases, asset data models and operational technology (OT) systems.
  • Knowledge of statistical analysis and performance management concepts.
  • Experience managing improvement projects and cross-functional initiatives.
  • Ability to develop training materials, standard operating procedures and user documentation.
  • Strong project management and organizational skills.
  • Demonstrates continuous learning mindset and passion for digitalization, capability development and operational excellence.

Preferred

  • Experience as MOS Pillar member, CI Champion, Digital Champion or Training Coordinator within a manufacturing environment.
  • Knowledge of Agile project management methodologies.
  • Exposure to predictive analytics, machine learning or advanced manufacturing analytics solutions.
  • Certification in Lean, Six Sigma, Training & Facilitation or related disciplines would be an advantage.

Additional Information

Are you ready to Unleash Your Possibility within JDE Peet's?  

Here's how to apply: 

  • Upload your resume (in English) using our LinkedIn or career site application form 
  • After applying, we'll reach out within three weeks to let you know what's next. 
  • During the application process, you'll be asked to do an online assessment and at least one interview at our Johor office. 

Would you like to join at a Coffee & Tea company that values your future success and prioritizes your passion for positive change? 

Here’s why you should apply:

  1. Passionate, energetic & innovative work culture
  2. Outstanding Career Development Opportunities
  3. Exciting allowances to perk up your day
  4. Meal subsidies (because great coffee needs great snacks!)
  5. Sports perks to keep you energized
  6. The best coffee and tea served all day in our office – or be your own Barista!

JDE Peet’s* - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets.

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.

Company Description

JDE Peet’s* - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets.  

Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons, which includes Super, Moccona, Old Town. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees.  

It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com  

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